alpha ceramic studio  is based in Barcelona, Spain. We ship internationally throughout the world. Shipping and handling charges are based on the items purchased and delivery region.

Delivery time

  • Delivery time in Barcelona, please allow 3-5 business days for your items to ship.

  • Delivery time period to rest of Spain, 4-7 business days for your items to ship.

  • International orders may take up 10-15 business days depending on the region.

  • Important! Each piece has been made by hand, for this reason, if there is no stock at the time of your purchase, the manufacturing time will be 9-14 business days + the days of transportation depending on your area. In this case, you will receive an email confirmation once your order has been shipped.

Shipping Cost

Shipping costs are based on weight, distance, and handling. We don’t make any profit on shipping.

Countries of delivery

  • Austria

  • Belgium

  • Denmark

  • Finland

  • France

  • Germany

  • Greece 

  • Ireland

  • Italy

  • Portugal

  • Spain

  • Sweden

  • United Kingdom (UK)

Free shipping cost

FREE shipping costs to Spain. Only valid for Peninsular Spain. (No Canary Islands and No Balearic Islands).

Import duties

Customers are responsible for all import duties and custom fees within their own country for international orders.  Working in the Redwoods is not able to predict or identify how long any order will take to arrive once it reaches customs in your specific country.

Return policy

Working in the Redwoods will gladly accept merchandise exchanges within 15 days of you receiving your items. We are glad to offer you a credit or the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip and in its original packaging.

If an item should arrive damaged, please send a photo within 2 days to hi@workingintheredwoods.com, a replacement will be granted (depending on the damages and the resolution of the insurance agency, the new shipping costs are not assumed by Working in The RedWoods).

All customers are responsible for all shipping and handling cost of their purchases and exchanges; these charges are non-refundable.

For inquiries and/or exchanges:
Working in the Redwoods
Calle Lluís el Piadós 2
08003 Barcelona, Spain

Please note: When shipping your item back, we strongly recommend that you package the item very carefully and that you use a delivery confirmation and track your package.  Working in the Redwoods is not responsible for lost or damaged exchanges.