EU customers have the right to withdraw from eligible online purchases within 14 calendar days of receiving the goods.

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After notifying us, the products must be returned within 14 days.

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Returned items should be in their original condition.

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Personalised, commissioned and made-to-order items are exempt from the statutory right of withdrawal.

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Return shipping costs are the responsibility of the customer unless otherwise agreed or required by law.

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Refunds will be processed using the original payment method after the returned goods have been received or proof of return has been provided.

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​​For more detailed information regarding the conditions governing order cancellations, returns and refunds, please read our Terms & Conditions.

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*If you experience any difficulties completing or submitting the following form, please contact us at commercial@kogevina.com

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